ISO 18295-1 - Customer Contact Centres

ISO 18295-1 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.  ISO 18295-1 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.

 

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ISO 22716 - Cosmetics - Good Manufacturing Process (GMP)

ISO 22716 gives guidelines for the production, control, storage and shipment of cosmetic products.  These guidelines cover the quality aspects of the product, but as a whole do not cover safety aspects for the personnel engaged in the plant, nor do they cover aspects of protection of the environment.  The guidelines in ISO 22716 are not applicable to research and development activities and distribution of finished products.

 

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