ISO 17100 - Translation Services

Application of ISO 17100 provides the means by which a translation service provider (TSP) can demonstrate conformity of specified translation services to ISO 17100 and the capability of its processes and resources to deliver a translation service that will meet the client's and other applicable specifications.  Applicable specifications can include those of the client, of the TSP itself, and of any relevant industry codes, best-practice guides, or legislation.

 

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ISO 18295-1 - Customer Contact Centres

ISO 18295-1 specifies service requirements for customer contact centres (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.  ISO 18295-1 is applicable to both in-house (captive) and outsourced (third party operator) CCCs of all sizes, across all sectors and all interaction channels, including inbound and outbound. It specifies performance metrics (KPIs) as and where required.

 

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ISO 20252 - Market, opinion and social research, including insights and data analytics

This document establishes terms, definitions and service requirements for service providers conducting market, opinion and social research, including insights and data analytics (hereinafter referred to as "service providers").

 

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ISO 22716 - Cosmetics - Good Manufacturing Process (GMP)

ISO 22716 gives guidelines for the production, control, storage and shipment of cosmetic products.  These guidelines cover the quality aspects of the product, but as a whole do not cover safety aspects for the personnel engaged in the plant, nor do they cover aspects of protection of the environment.  The guidelines in ISO 22716 are not applicable to research and development activities and distribution of finished products.

 

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